Thank you for your interest in Business Online Banking! We are happy to offer you the ability to bank with us from your office, or wherever you need to be.

Basic Information and Features

Business Online Banking allows you to:

· Look up your accounts any time of the day without having to rush to the bank during open hours

· Search for transactions by date, amount, number or type

· Organize your accounts in a personalized site for easy viewing

· Set security levels for each user, and review activity for approval

· Make loan payments and transfer funds between banks

· Place a Stop Payment order for a check

· Reward your employees with the convenience of direct deposit

· Offer your customers a fast and easy way to pay you without writing checks

· Export account activity into your own software

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How do I get setup?

Our Business Services Team would be happy to help you get started. You may contact them by phone at 262-560-7327 or e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

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Pricing

The cost for Business Online Banking is simple and low. (There are no confusing per-transaction charges or varying monthly fees.)

The first three months of Business Online Banking are FREE!*

Regular charges include:

· $50 setup fee

· $25 monthly maintenance fee

· $17 annual for the required WACHA Corporate Rules and Regulations

· $10 for the reversal of an ACH file

· $5 if an ACH transfer needs to be returned

*Excluding one-time setup fee. Depending on activity, other charges may apply.

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How do I login?

After you are set up, simply log in by clicking the link at the top of this page. You will need the username and password that you established at setup.

If you are unable to log in with your username and password, please call the Business Services Team for help at 262-560-7327 or email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

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Security Features

Business Online Banking is a secure website.

Features include:

· User Lock-out after three unsuccessful login attempts

· Password change every 90 days

· Funds transfer limits to alert the bank of suspicious activity

· Employee settings to view and control the use of Business Online Bankine by other users at your company

· Restrict viewing abilities of other users, even to certain times of the day

· Required second authorization for specified funds transfers

· Timeout after 20 minutes of inactivity

· Place a Stop Payment order on a check from your accounts page

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Frequently Asked Questions

Why am I asked to change my password sometimes when I log in?

For added security, our Online Banking system will ask you to change your password every 90 days to reduce the risk of unauthorized access to your valuable information.

Why do I get “locked out” if I forget my password?

To guard against fraud, if you (or an unauthorized person) try to log in with the wrong username or password three times in a row you will be unable to log in until the password has been reset. If you can’t remember it and are locked out after trying three times, we will be happy to verify your identity and reset you.

Do I need special software to use Business Online Banking?

No special software packages need to be installed on your computer other than a quick download for ACH transfers. Outside of that feature, the program is run entirely from a secure website. All you need is the proper internet browser, either Internet Explorer 6.0 or Mozilla Firefox. (Internet Explorer fully supports Business Online Banking, while Mozilla Firefox is slightly limited to the program’s functions.)

When I try to log in I receive a message saying “Log In Information is Missing or Invalid”. What does that mean?

Your Access ID and Password are case sensitive and must be entered exactly. Be sure that all characters are entered properly as upper or lowercase, and check to see if the Caps Lock key is enabled.

Which accounts can I access?

You may have access to any account within ISB Community Bank that you are authorized to use. This can be a combination of business and personal accounts, as well as different types. You may view as many or few as you choose, while another person at your company may view different or fewer accounts at your discretion.

How can I organize my accounts on Business Online Banking?

Your accounts can be placed in an order that is best for you. In addition to giving them unique nicknames, you can group them in any number of categories. For instance, by account types, names of persons responsible for different accounts, account purposes, or any other grouping!

Why do I receive an error message when I use the browser’s “Back” button?

As a security precaution, the “Back” and “Forward” buttons will not allow you to navigate within Business Online Banking. To avoid this error and the need to sign back in, practice using the site’s quick drop down menus to move from page to page. The session will also expire if you have been inactive for 20 minutes. This is to prevent unauthorized use of your accounts.

When will a Stop Payment request be processed?

Your Stop Payment order will be processed instantly if you are authorized on an account, and as long as it doesn’t require a second authorization. Please note that the Accounting department will still contact you for the required signature on a paper Stop Payment form, but your electronic order will still be processed. The regular stop payment fee applies.

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