ISB Online - Simplify your banking and take control of your finances via the Internet.- Check your ISB Community Bank account balances
- Make your ISB Community Bank loan payments
- Transfer funds within your ISB Community Bank portfolio of accounts
- Export your account information to money management systems
Important Information to Read Before You Begin Using ISB OnLine!Index of Topics All Information and Account Disclosures
IndexThe account information and disclosures that you received at your account opening remain in effect. All of the bank and federal rules, restrictions, and fees will apply to all transactions that are initiated while connected to your accounts at the ISB Community Bank. For additional personal account information, please see Understanding Your Deposit Account Rules, EFT Disclosures, Regulation E, and the Truth in Savings Disclosure. Authorization to Access Accounts
IndexISB OnLine is a service provided solely to ISB Community Bank clients. ISB OnLine does not permit clients to make electronic transfers to third parties or authorize any other parties to make deposit into, or withdrawals from, your ISB Community Bank accounts. Access is limited to you as an authorized account signer, and you are responsible for your Access ID and Password. The ISB Community Bank strongly suggests that you carefully protect your Password at all times, and change your Password frequently. As this is a private service, use of this system is restricted to authorized users. User activity is monitored and recorded by system personnel. Anyone using the system expressly consents to such monitoring and recording. If possible criminal activity is detected, system records may be provided to law enforcement officials, resulting in criminal and or civil prosecution. Limitation of Liability
IndexThe ISB Community Bank is not responsible for any mistake or loss resulting from the disclosure of your User Code or Password. Any transaction performed through ISB OnLine by any person authorized to have access to your accounts is legally binding upon you to the same extent that such transaction could have been performed by you in person, by mail, by telephone, or other communication with the bank. In addition, ISB Community Bank is not responsible for transactions, which occur between your accounts under the following circumstances. - If your account does not have sufficient available funds to complete a transfer.
- If funds in the account are subject to
legal process or other restriction at any time prior to the transaction. - If circumstances beyond our control prevent the completion of your transaction.
- If your Internet service or transmission is interrupted.
Account Access Option
IndexIf you, as an ISB Community Bank client, would like any or all of your accounts blocked from our ISB OnLine service, please contact us by mail or phone (address and phone number listed below). Your written request to deny access through ISB OnLine will be acted upon once received by the bank. Please see the Statement of Privacy for additional information. Incorrect Transactions
IndexContact the ISB Community Bank at once if for any reason a banking transaction is not completed as expected. In the event that there has been a mistake, or if you have any questions concerning a transaction, please contact us immediately at: ISB Community Bank
W1195 Marietta Ave.
Ixonia, WI 53036 Telephone: 920-262-6959 or 262-567-7509 Usage Costs
IndexISB OnLine is offered at no additional cost to personal banking clients. All costs incurred from obtaining access to the Internet are the responsibility of the client. I have read the above and I am ready to logon! Please forward any questions or suggestions about ISB OnLine to
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Frequently Asked Questions (FAQ’s)
IndexQuestions: Click on the question below to find out the answer…Answers: Q: What will I need to get started? A: You will need a personal computer with Internet access. For your Internet browser you will need either Internet Explorer 6.0 (or greater) from Microsoft Corporation, or Netscape’s Navigator 4.5 (or greater*). For the best view, set your screen resolution to 800 x 600 pixels. To download the latest browsers, go to Microsoft’s and Netscape’s download centers. | Q: Is ISB OnLine private and secure? A: ISB OnLine provides a private and secure environment in which to conduct banking transactions. Complete privacy, controlled through encryption and passwords, ensures only authorized access to our accounts. For your protection, we require users to change their Access ID and password the first time they use OnLine. In addition, every time you bank with ISB OnLine, the communications will be encrypted. Encryption is a technique that scrambles the information you send to us, and we unscramble it upon receipt. This provides a very high level of protection so no one else can learn anything about your relationship with ISB Community Bank or the account information that we make available to you. | Q: What can I do with ISB OnLine? A: You can access your ISB Community Bank account information including Checking Account Inquiry, Overdraft Protection Account Inquiry, Savings Account Inquiry, Certificate of Deposit Account Inquiry, Loan Account Inquiry, and Debit Card Account Inquiry. You can review account transaction activity, and transfer funds between your ISB Community Bank accounts. For more specific information, check out the OnLine user Guide. | Q: Does ISB OnLine work with Quicken? A: ISB OnLine allows for exporting transaction information for use with personal finance applications, such as Intuits Quicken, Microsoft Money, Windows Clipboard or Quickbooks. | Q: Why can’t I view my ISB Community Bank credit card information in ISB OnLine? A: Like most financial institutions, ISB Community Bank’s credit cards are processed by a third party and that information is not available via the Internet. If we are able to add this feature in the future, we will let you know. | Q: Can I pay any of my bills with ISB OnLine? A: Paying bills via ISB OnLine is not possible at this time although we do offer other means of paying bills automatically. Automatic payments can be set up to pay off monthly items such as car payments and mortgage payments. Contact our Accounting department at 920-262-6952 or 262-567-5295 to set up automatic payments. If you have a loan with ISB Community Bank, you can make loan payments from any ISB Community Bank deposit account via ISB OnLine. Please read the transfers section of the ISB OnLine Users Manual. | Q: When I make a transfer to my loan, is it applied to principal only or toward my next interest and principal payment? A: At this time, all transfers to loan accounts through ISB OnLine are applied to your next interest and principal payment. If you would like to make a payment to principal only, you will need to contact us for assistance. In addition, if you would like to totally automate your loan payments, you can set up auto debit from a checking or savings account (it can be an account at ISB Community Bank or any other financial institution) and your payment will be debited on a date convenient for you. For more details, please contact your lender, or call our Client Services department at 920-262-6959 or 262-567-7509. | Q: Can I change my ISB OnLine password whenever I want? How about my Access ID? A: If you’re logged on to ISB OnLine, you can change your password by clicking the Options button located on the top window frame. Once you click on it, another box saying “Change Password” will come up. Enter your new password, which must be from 6 to 10 characters long (the new password can contain numbers and letters) and click the “Submit” button. You will then be able to use your new password on your next session. To change your User ID, please call our Client Services department at 920-262-6959 or 262-567-7509. Your user ID must be 6 to 10 characters long, and may contain numbers and/or letters. Note: Joint account holders cannot use the same Access ID (account number) to access their ISB Community Bank accounts, even if they set up different passwords. When the second signer attempts to log on for the first time, they will be prompted to change their Access ID at the same time as they are asked to change their password. | Q: Can I access my business accounts through ISB OnLine? A: Due to authorization issues regarding business accounts, ISB OnLine cannot be used to access business accounts. |
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